At Steady Fusion, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the conditions under which we offer refunds for various purchases and subscriptions available through our website.
Please read this policy carefully before making a purchase. By placing an order or subscribing to our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
Digital products include e-books, digital art prints, downloadable resources, tutorials, and other digital content offered through our website.
Due to the nature of digital products, all sales are generally final once the digital content has been delivered or access has been provided. However, we may consider refunds in the following circumstances:
Refund requests for digital products must be submitted within 7 days of purchase. Any refund requests received after this period will be evaluated on a case-by-case basis and are not guaranteed.
To request a refund for a digital product, please contact our customer support team at [email protected] with the following information:
We will review your refund request and respond within 5 business days. If your refund is approved, it will be processed using the original payment method used for the purchase.
Physical products include art prints, merchandise, books, and other tangible items shipped to you.
We accept returns and provide refunds for physical products in the following circumstances:
To be eligible for a refund, your item must be:
The following items cannot be returned:
To initiate a return and request a refund for a physical product, please follow these steps:
Shipping costs for returns are handled as follows:
Once we receive your returned item, we will inspect it and notify you that we have received it. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear in your account depends on your payment provider's processing times, but typically takes 5-10 business days.
We offer various subscription services, including premium memberships, newsletter subscriptions, and other recurring payment services.
You may cancel your subscription at any time through your account settings or by contacting our customer support. The following policies apply to subscription cancellations and refunds:
Our subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date. By subscribing, you authorize us to charge your payment method for the subscription fee at the then-current rate at the beginning of each billing cycle.
To cancel your subscription:
Alternatively, you can contact our customer support team at [email protected] for assistance with cancelling your subscription.
We organize various events, workshops, and webinars that may require registration and payment.
Our refund policy for events and workshops is as follows:
If we cancel an event or workshop for any reason, you will be offered the following options:
To request a refund for an event or workshop, please contact our events team at [email protected] with your registration details and reason for cancellation.
While we strive to ensure customer satisfaction, there are certain circumstances where refunds may not be available:
Please note that payment processing fees (typically 3-5% of the transaction amount) may be deducted from refunds in accordance with our payment processor's policies. These fees are outside of our control and are not refundable to us when we process your refund.
All refunds will be issued in the same currency as the original payment. We are not responsible for any fluctuations in exchange rates between the time of purchase and the time of refund.
This Refund Policy does not affect your statutory rights as a consumer. If you are based in the European Union, UK, or other regions with consumer protection laws, you may have additional rights not outlined in this policy.
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new Refund Policy.
For purchases made before a policy change, the refund policy in effect at the time of purchase will apply.
If you have any questions or concerns about our Refund Policy, please contact our customer support team:
Steady Fusion Ltd
Customer Support Department
6 Mason Trafficway West
London, N10 3DS
United Kingdom
Email: [email protected]
Phone: +44 8106 048740
We aim to respond to all inquiries within 2 business days.